FAQ

1. When will my order be sent?

All orders received before 1pm on a working day are dispatched the same day.  All orders received after this will be dispatched the next working day.

2. When can I expect to receive my order?

Although orders are usually received earlier than this, please allow the following:

UK buyers - 5 working days from dispatch*

Non UK buyers - 10 working days from dispatch*

We cannot guarantee delivery times unless you have chosen our expedited delivery service.

*subject to availability

3. Do I need to edit my photos?

Don’t worry we will crop/resize/edit the photos for you to get the best result.
If possible please use photos where the main subject is fairly in the middle and not at the edges of a wide landscape photo or a very tall portrait photo.
We will always let you know if a photo is unsuitable.

If you are not sure you can e-mail us the photos first and we can let you know if they will look ok.
Also to ensure the best finished result, please make sure your photos are of a good/high quality resolution.

4. Can I upload my photo and see what it will look before I make my purchase?

Unfortunately our site does not have the facility to do that.

However if you e-mail the photo(s) to us before purchase, we will e-mail you back with a mock up of how your photo(s) will look in the frame(s), with any editing / re-sizing done for you. 

5. What is your Returns Policy?

Every item we sell comes with our 100% Satisfaction Guarantee so you can buy with confidence.

If you want to return any product, simply return it to us within 30 days for a full refund* or exchange.

Any returned items must be in the same condition you received them and in their original packaging.

Damaged or faulty goods must be notified to us in writing (by e-mail) within 3 days of receipt and must not have been used and will be refunded in full.

If you do need to return any goods can you please e-mail us before doing so with the reason for your return.

We will refund you when the goods are received by us.

Returns should be sent to the following address:

Returns Department

Unit 9, Bookham Industrial Estate

Church Road

Bookham

Surrey

KT23 3EU

U.K

 
*  we are not responsible for any postage costs incurred by you for returning unwanted items and these costs must be paid by you the buyer

6. My item is damaged / incorrect, what do I do?

If you receive a damaged or incorrect item, please contact us and we will resolve the situation with the minimum of inconvenience to yourself.

If you have any other questions or need any advice, please don't hesitate to Contact us.