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Returns Info

1.  What is your Returns Policy?

Every item we sell comes with our 100% Satisfaction Guarantee so you can buy with confidence.

If you want to return any product, simply return it to us within 30 days for a full refund* or exchange.

Any returned items must be in the same condition you received them and in their original packaging.

Damaged or faulty goods must be notified to us in writing (by e-mail) within 3 days of receipt and must not have been used and will be refunded in full.

If you do need to return any goods can you please e-mail us before doing so with the reason for your return.

We will refund you when the goods are received by us.

Returns should be sent to the following address:

Returns Department

Unit 9, Bookham Industrial Estate

Church Road



KT23 3EU

we are not responsible for any postage costs incurred by you for returning unwanted items and these costs must be paid by you the buyer

2.  My item is damaged / incorrect, what do I do?

If you receive a damaged or incorrect item, please contact us and we will resolve the situation with the minimum of inconvenience to yourself.