Returns Info

1.  What is your Returns Policy?

Every item we sell comes with our 100% Satisfaction Guarantee so you can buy with confidence.

If you want to return any product, simply return it to us within 30 days for a full refund* or exchange.

Any returned items must be in the same condition you received them and in their original packaging.

Damaged or faulty goods must be notified to us in writing (by e-mail) within 3 days of receipt and must not have been used and will be refunded in full.

If you do need to return any goods can you please e-mail us before doing so with the reason for your return.

We will refund you when the goods are received by us.

Returns should be sent to the following address:

Returns Department

17 Greenacres

Bookham

Leatherhead

Surrey

KT23 3NG

*  we are not responsible for any postage costs incurred by you for returning unwanted items and these costs must be paid by you the buyer

2.  My item is damaged / incorrect, what do I do?

If you receive a damaged or incorrect item, please contact us and we will resolve the situation with the minimum of inconvenience to yourself.